Client Service Executive
Adludio is London-based technology scale-up with international offices in Singapore, New York, Los Angeles, and Paris. Adludio is the leading mobile creative platform for advertisers: we create, distribute and optimize campaigns at scale, using mobile-first technologies (AR, 3D, haptics, gyro, touch) that engage people’s senses. We believe that mobile and next-gen devices deserve better advertising solutions that focus on amazing creative and meaningful brand-to-human communication. Our portfolio is environment-agnostic, and we deliver brand experiences across standard display (programmatic) and Social channels. Adludio is a Creative Partner to Snapchat. Our client partnerships include Unilever, Adidas, Singapore Airlines, Lenovo, HSBC, Huawei, Estée Lauder, Ebay, Jaguar, and National Geographic, among many other international brands. We were named ‘Best Advertising Company’ at the TechCrunch Europa Awards 2016, ‘Hot Company of the Year’ at Festival of Media Global and Festival of Media Asia Pacific, won MOMA’s ‘Best User Experience’ award and the Innovation Prize at Eurobest-Lions Festival.
Adludio is hiring a Client Service Executive to work on our team in our New York office! You will work cross-functionally with our Sales, Design, Ad Ops, and Product teams under the guidance of the Client Service Manager. As a Client Service Executive you will ensure success of current running business, delivering world class customer support in order to exceed expectations of retaining and growing the business. You will cultivate new partnerships and consult with clients to uncover their business needs and how our products can assist in helping them grow and scale.
Serve as the lead day-to-day POC for advertiser/ad agency relationships, providing end-to-end customer support for all client needs.
Consistently manage internal and external expectations according to Adludio’s SLAs to provide the highest quality service for all partners.
Have a deep understanding of Adludio’s platform and product offerings to support consultation on campaign strategy and ensure campaign delivery success.
Manage creative production timeline, trafficking assets, and client approval process for all booked business.
Work closely with Ad Ops team to analyze performance metrics and proactively assist with campaign performance enhancements.
Proactively manage renewal and up-sell opportunities.
Prioritize and manage multiple tasks simultaneously while coordinating with other internal departments, such as Design, Product, Sales, and Ad Ops.
Be comfortable presenting insights and campaign metrics during client meetings and/or QBRs.
2-3 years experience in account management/client services at an ad tech company or media planning at an agency
Experience in display and video advertising with a premium publisher or agency
Ability to lead a project using own initiative, while also working as part of a team
Excellent report-writing, analytical, and project management skills
Excellent communication skills
Proven Account Management skills required in order to create, maintain, and enhance customer relationships
Self-motivated, detail oriented and results driven personality
RFP, pre-sale experience required
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Ability to present campaign results and strategy at senior management level, whilst considering the variety of knowledge levels within the audience
Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
Career & Organizational Growth Opportunities
Positive, Energetic and Collaborative Culture
Opportunity to work on diverse projects and campaigns in the mobile advertising industry
Flexible working hours with great company culture
Work Hard, Play Hard! Think work outings, happy hours, and team lunches!